Return & Warranty Policy
You MUST contact us via email regarding a return.
Alongside spam, we get too many messages on our social media accounts to answer you there.
I changed my mind. Can I cancel my order and get a refund?
We do not issue refunds once the order has begun the shipping process, however, if you contact us quickly after making the order we can cancel it and issue you your refund.
Can I return an item for a full refund?
All items qualify for a return within 30 days of receipt. We will gladly accept all returns, no questions asked, within 30 days of the purchase date. Buyer is responsible for return shipping on any item that is not damaged. All items are inspected upon shipment, so we require an attached photo prior to returning the item. This is to ensure it is in good condition and has not been damaged, soiled, or altered.
I received a faulty item, now what?
If the item you received is faulty, please follow this process:
Contact our support center by emailing firstname.lastname@example.org and give us your order number, your name and address, and the details of the product (quantity, SKU).
Please attach a photo of the faulty item to your email. As all items are inspected upon shipment, faulty item claims without a photo attached will not be taken seriously.
*As this is our fault, we will be happy to resolve the issue for you!
When will I receive my refund?
1. First, we’ll send you an email to confirm your faulty-item claim has been accepted and that your refund has been processed.
*Please note that we are not obliged to give you a refund until we receive evidence from you that supports that the item/s are damaged.
2. You can expect to receive your refund within 10 business days* of contacting us. However, in many cases, you will receive a refund more quickly.
*This time includes processing your claim and processing your refund request.